Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You can always contact us for any return question at purityessentialoils@gmail.com.

To be eligible for a return, please contact us by email first. Your item must be in the same condition that you received it, You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at purityessentialoils@gmail.com. Please note that returns will need to be sent to the following address: 428 Tagigan Rd, Goomboorian Qld 4570 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.